We Watch. We Protect. You Relax.

Riviera Home Watch & Warranty is a professional property monitoring and repair management service designed for homeowners, investors, vacation property owners, and seasonal residents throughout the Riviera Maya. We provide scheduled property inspections, detailed reporting, repair coordination, emergency response services, and a 12-month warranty on qualifying repairs managed through Riviera.

Once you become a Riviera Home Watch & Warranty member, we guide you through a simple, structured onboarding process designed to ensure we understand your property, access requirements, emergency contacts, and service expectations before your regular Home Watch inspections begin.Step 1 — Choose Your Membership Select and purchase the Riviera membership that best fits your property and level of protection through our website. Step 2 — Welcome & Onboarding Email After joining, Riviera will send you a welcome email containing your onboarding information, required forms, and instructions for completing the setup of your property. Step 3 — Complete Your Property Information Form We will email you a Property Information Form to complete. This allows you to provide important information about your home, including utilities, appliances, water and electrical shut-offs, alarm systems, HOA or condominium information, property-specific instructions, and other details we should know when caring for your home. Step 4 — Complete Your Emergency Contact Form An Emergency Contact Form will also be emailed to you for completion. This provides Riviera with your primary and alternate contacts, local representatives, insurance information where applicable, emergency instructions, and any pre-authorized spending or response limits you establish. Step 5 — Complete Your Property Access Information Riviera will provide the appropriate Property Access Form by email so you can document keys, gate or building access, lockboxes, alarm instructions, access codes, and any other information necessary to safely access your property. Physical keys or access devices will be coordinated separately when required. Step 6 — Initial Property Assessment Once the required forms and access arrangements are complete, Riviera conducts an initial property walkthrough and assessment. This allows us to become familiar with your home, identify important systems and shut-offs, confirm access procedures, and establish a documented baseline of the property's condition. Step 7 — Establish Your Property Service Profile Information from your completed onboarding forms and initial assessment is used to establish your property profile, including your membership services, inspection requirements, reporting preferences, emergency instructions, access procedures, and other property-specific considerations. Step 8 — Scheduled Home Watch Inspections Begin Your regular inspections begin according to your membership plan. Riviera inspections are performed using our documented Standard Operating Procedures (SOPs) to provide a consistent, thorough, and professional approach to every property visit. Step 9 — Receive Your Inspection Reports Following each scheduled inspection, you receive a detailed report containing observations and photo documentation, helping you stay informed about your property's condition even when you're thousands of miles away. Step 10 — Ongoing Property Support If an issue is discovered, Riviera will contact you and, when authorized, can coordinate contractors, repairs, emergency response, or additional property services. Eligible Riviera-managed repairs are backed by our 12-Month Workmanship & Materials Warranty, subject to the terms of the warranty program. From your first onboarding email to your ongoing property inspections, our goal is to make the entire process organized, transparent, and easy—so Riviera understands your property and how you want it cared for from day one.

Home Watch is a scheduled visual inspection of your property while you are away. Our team checks for visible signs of leaks, moisture, electrical issues, damage, security concerns, maintenance problems, and other conditions that could affect your home.

Following each inspection, you receive a detailed digital report documenting the condition of your property. Reports include observations and date- and time-stamped photos so you can see exactly what we saw during the visit.

Yes. We offer exterior inspections as well as complete interior and exterior inspections. The inspection services included will depend on your membership and any additional services you select.

Absolutely. Additional exterior or complete interior and exterior inspections can be scheduled whenever you require extra peace of mind—for example, before or after a storm, following contractor work, or during an extended absence.

Yes. Homeowners who want more frequent monitoring can upgrade to weekly inspections. This is particularly useful during hurricane season, extended absences, construction or renovation work, or periods when a property requires additional attention.

Yes. Homeowners who want more frequent monitoring can upgrade to weekly inspections. This is particularly useful during hurricane season, extended absences, construction or renovation work, or periods when a property requires additional attention.

If we identify an issue, we document it and contact you with our findings and recommended next steps. When action is required, Riviera can coordinate qualified service providers and oversee the repair on your behalf, subject to your authorization and agreed spending limits.

Yes. Repair management is one of the services that sets Riviera apart. We can coordinate contractors, provide access to the property, monitor the work, inspect the completed repair, document completion, and maintain the repair record for your property.

Qualifying repairs managed through Riviera Home Watch & Warranty are backed by our 12-Month Labour & Materials Warranty. If a covered repair fails because of defective workmanship or materials during the warranty period, Riviera will coordinate the corrective work in accordance with the warranty terms.

No. The homeowner is responsible for the cost of the original repair. Riviera coordinates and manages the repair and provides a 12-month warranty protection after the work has been completed and approved.

Our procedures are built around structured Standard Operating Procedures (SOP's) and North American standards of service, communication, documentation, and quality control. Riviera monitors managed repairs and verifies completion before closing the service request.

Yes. Riviera Home Watch & Warranty operates as a fully registered business in Mexico. We believe homeowners—particularly those managing a property from another country—should know exactly who they are trusting with their home.

Yes. Riviera maintains business insurance appropriate to our operations. This provides an additional layer of professionalism and protection when our team is accessing, inspecting, and coordinating services at your property.

No. Riviera Home Watch & Warranty is not an insurance company, and our memberships and repair warranty do not replace homeowners, condominium, liability, hurricane, flood, or other property insurance. We strongly recommend that homeowners maintain appropriate property insurance coverage.

No. Our 12-Month Labour & Materials Warranty applies only to qualifying repairs managed through Riviera. It does not provide coverage for unrelated property damage, natural disasters, normal wear and tear, pre-existing conditions, or other risks normally addressed through property insurance.

The Riviera Maya property market serves homeowners and investors from around the world, and many property-related services in the region are commonly quoted in U.S. dollars. Listing our pricing in USD provides a consistent reference point for our international clients and helps avoid confusion caused by fluctuating exchange rates.

Where available, payments may be processed in Mexican pesos using the applicable exchange rate at the time of payment. Any applicable payment or currency-conversion terms will be clearly communicated before processing.

Yes. We understand that property emergencies are time-sensitive. In the event of an emergency, clients should contact Riviera immediately so we can take action to protect the property; when immediate action is necessary, securing the home and limiting further damage takes priority, with payment and administrative details addressed as soon as reasonably possible afterward.

Yes. We understand that property emergencies are time-sensitive. In the event of an emergency, clients should contact Riviera immediately so we can take action to protect the property; when immediate action is necessary, securing the home and limiting further damage takes priority, with payment and administrative details addressed as soon as reasonably possible afterward.

Yes. Riviera can assist homeowners with hurricane preparation, including property checks, securing designated exterior items, documenting the property's pre-storm condition, and completing other agreed preparation services.

Yes. Post-storm inspections can be arranged to assess visible property conditions and identify potential damage. We can provide photographic documentation and coordinate further assessment or repairs when required.

Yes. We can prepare your property before you arrive so your home is ready for your return. Services can be customized and may include property checks, air-conditioning preparation, lighting, water systems, grocery stocking, and other requested services.

Yes. Our departure and close-up service helps secure your property after you leave. We can complete an agreed checklist, verify doors and windows, check utilities and equipment, and prepare the property for its next period of vacancy.

We offer mail and package handling and forwarding services where arrangements have been made in advance. Forwarding, courier, postage, customs, or related third-party charges are billed separately where applicable.

Yes. Vehicle start and exercise services can be arranged. Depending on your instructions, we can start the vehicle, visually check its condition, and perform an agreed exercise procedure to help maintain it during extended periods of inactivity.

Yes. Additional equipment checks can be scheduled for items such as pool equipment, irrigation systems, and generators. These are visual or operational checks within the agreed service scope and are not substitutes for professional servicing by a qualified technician.

Yes. Riviera can provide authorized property access for contractors, technicians, deliveries, and other service providers so you do not have to be physically present.

Yes. We can attend the property and provide date- and time-stamped photographs and condition documentation for your records or to assist with an insurance claim. Final coverage decisions remain the responsibility of your insurance provider.

Property access information is handled according to our access-control procedures. Clients complete a Key Receipt & Access Agreement documenting keys, access devices, lockboxes, gate information, and other authorized access details.

Client information is used only as required to provide and administer our services. Property access details, inspection reports, contact information, service requests, billing records, and other client information are managed as confidential business information and access is limited to authorized personnel as necessary.

No. Home Watch visits are visual property-condition inspections designed to identify readily observable issues. They are not engineering, structural, electrical, plumbing, environmental, code-compliance inspections.

No company can guarantee that a property will never experience damage, equipment failure, theft, weather events, or other unexpected conditions. Our role is to provide consistent professional monitoring so problems have a greater chance of being identified, documented, and addressed before they become more serious.

Clients provide emergency contacts and establish authorization instructions during onboarding. Where immediate action is reasonably necessary to protect the property or prevent further damage, Riviera will follow the client's documented emergency authorization and service agreement.

Yes. Clients receive a service agreement outlining their selected services, inspection scope, responsibilities, payment terms, emergency procedures, access authorization, warranty conditions, and other important terms. This helps ensure expectations are clear before service begins.

Choose your Riviera membership or service package and complete our onboarding process. We will collect the necessary property information, emergency contacts, access instructions, and service preferences before beginning scheduled inspections.