Riviera Home watch & Warranty
We Watch. We Protect. You Relax.
Professional Home Watch & Property Protection for Riviera Maya Homeowners.
Subscriptions & Services
Membership Benefits
All Riviera Home Watch & Warranty members also receive:Â
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Priority response for urgent service requestsÂ
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Access to Riviera's trusted contractor networkÂ
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Digital inspection reports with photographsÂ
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Preventative maintenance recommendationsÂ
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Professional oversight of Riviera-managed repairsÂ
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North American building standards and quality assurance practices
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12-Month warranty program for Riviera managed repairs
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Peace of mind knowing your property is being professionally monitored while you're away Â
Service Area
Riviera Home Watch & Warranty proudly serves homeowners throughout the Riviera Maya, including:
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CancunÂ
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Puerto MorelosÂ
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Playa del CarmenÂ
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Puerto AventurasÂ
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AkumalÂ
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TulumÂ
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CozumelÂ
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Surrounding communitiesÂ
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Please Note: Services provided in Cozumel may be subject to additional ferry transportation or travel charges depending on the service requested. Any additional costs will always be discussed and approved before work is scheduled.Â
Choose your pricing plan
Find one that works for you
Condo Home Watch Membership
76US$Every monthDesigned for condominiums, apartments & resort residencesÂ- One (1) complete interior inspection per month
- Initial property condition assessment
- Complete interior visual inspection
- Doors, windows and locks checked
- plumbing fixtures checked for visible leaks
- major appliances visually checked
- General electrical and lighting check
- Signs of pests or insects
- Ceilings, walls and floors checked for visible damage
- Private balcony/terrace inspection
- Signs of unauthorized entry
- Post inspection property security check
- Date-stamped inspection photos
- Detailed digital inspection report
- Immediate notification of significant concerns
- Repair completion photos and quality check
- 12-month warranty repair program on Riviera managed repairs
- Priority scheduling
Home & Villa Watch Memberships
138US$Every monthDesigned for detached homes, townhomes & private villas.Â- One (1) complete Interior & Exterior Inspection Per Month
- Initial property condition assessment
- Complete interior and exterior visual inspection
- Doors, windows, locks and gates checked
- Plumbing fixtures checked for visible leaks
- A/C operation and thermostat check
- Visible moisture, humidity and mold indicators
- Major appliances visually checked
- General electrical and lighting check
- Signs of pests or insects
- Exterior walls and accessible roof areas visually checked
- Patios, terraces and balconies
- private pool and pool equipment visual check
- landscaping and irrigation visual check
- Exterior plumbing and drainage conditions
- Perimeter walls, fences and gates
- Signs of storm or water damage
- Exterior security concerns
- Post inspection property security check
- Date-stamped interior and exterior photos
- Detailed digital inspection report
- immediate notification of significant concerns
- Repair completion photos and quality check
- 12-month warranty repair program on Riviera managed repairs
- Priority scheduling
Additional Services
Inspection Services
$50.00
Additional Exterior Inspection
$76.00
Complete Interior & Exterior Inspection
Contact us for a custom quote
Weekly Inspection Upgrade
Arrival & Departure Services
$76.00
Arrival Preparation
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$76.00
Departure & Close-Up
$135.00
Arrival & Departure Package
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$101.00
Hurricane Preparation
$101.00
Post-Storm Inspection
$94.00
Emergency Response (Business Hours)
$128.00
After-Hours Emergency ResponseÂ
Concierge Services Â
$30.00 + Shipping
Mail & Package ForwardingÂ
$64 + Cost of GroceriesÂ
Grocery Stocking
$38.00
Vehicle Start & Exercise
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$47.00
Generator Exercise
$38.00
Pool Equipment Check
$38.00
Irrigation Check
$81.00
Insurance Documentation Visit
Need an extra check between your regularly scheduled visits?
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Our Additional Exterior Inspection provides a thorough visual review of your property’s exterior, including doors, windows, roofline, landscaping, pool area, visible utilities, and signs of damage or unauthorized access. You’ll receive a detailed digital report with date- and time-stamped photos, giving you added peace of mind wherever you are.
For added peace of mind, our Complete Interior & Exterior Inspection provides a comprehensive review of your entire property, inside and out. We check key areas for signs of leaks, moisture, damage, security concerns, maintenance issues, and other visible deficiencies, followed by a detailed digital report with date- and time-stamped photos so you always know the condition of your home.
Upgrade your property monitoring to weekly inspections for an added level of protection and peace of mind. Our team will inspect your property each week for signs of damage, leaks, moisture, security concerns, maintenance issues, and other visible changes, with each visit documented through a detailed digital report with date- and time-stamped photos.
Arrive to a home that’s ready, comfortable, and welcoming. Before your scheduled arrival, our team prepares your property by completing a pre-arrival walkthrough, checking essential systems, adjusting air conditioning, ensuring utilities are functioning, and confirming your home is secure and ready for your stay.
Leave your property with confidence knowing it has been properly checked, secured, and prepared for your absence. Our team completes a detailed departure walkthrough, checking doors and windows, utilities, air conditioning, water systems, appliances, and overall property condition to help protect your home until your next visit.
Enjoy a smooth arrival and leave with confidence using our Arrival & Departure Services. Before you arrive, we can prepare and inspect your property to ensure everything is ready for your stay; after departure, we complete a final walkthrough to check security, doors and windows, utilities, visible damage, and the overall condition of your home—giving you peace of mind whether you’re coming home or heading away.
Protect your property before severe weather arrives with our Hurricane Preparation Service. Our team completes a comprehensive pre-storm check, secures outdoor furniture and loose items, verifies doors and windows, checks drainage and vulnerable areas, and prepares your home to help minimize potential storm damage while you’re away.
After severe weather passes, our Post-Storm Inspection provides a prompt assessment of your property for visible damage, water intrusion, debris, drainage issues, and other storm-related concerns. We document our findings with date- and time-stamped photos and notify you of any issues requiring immediate attention, helping you take action quickly even when you’re away.
When an unexpected issue arises, our Business Hours Emergency Response Service provides prompt local assistance when you can’t be there. We assess the situation, document the issue, help secure the property, and coordinate qualified service providers or necessary repairs to minimize damage and get the situation under control quickly.
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Call us immediately, your home comes first. During an emergency, payment arrangements are secondary to taking immediate action to protect the security and well-being of your property.
We understand that property emergencies are time-sensitive and quick action can make all the difference. In the event of an emergency, call us immediately so our team can assess the situation, help secure your property, minimize further damage, and coordinate the appropriate response.
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Your home comes first. During an emergency, payment arrangements are secondary to taking immediate action to protect the security and well-being of your property.
Keep your important mail and packages moving even while you’re away. Our Mail & Package Forwarding Service provides secure collection and forwarding of items from your Riviera Maya property to your preferred destination, with careful handling and communication throughout the process. Shipping and courier costs are billed separately.
Arrive to a home stocked and ready for your stay with our Grocery Stocking Service. Simply provide us with your shopping list before your arrival, and our team will purchase and organize your requested groceries and household essentials so you can settle in and start enjoying your time in the Riviera Maya right away.
Cost of groceries and specialty items is billed separately.
Keep your vehicle maintained and ready to go while you’re away with our Vehicle Start & Exercise Service. Our team will start your vehicle, allow it to reach operating temperature, check for visible concerns, and exercise the vehicle as authorized to help maintain the battery, tires, brakes, and other mechanical components during extended periods of inactivity.
Keep your backup generator ready when you need it most with our Generator Exercise Service. Our team will start and run the generator at scheduled intervals, visually check for leaks, unusual noises, warning indicators, or other concerns, and document its operation to help ensure your emergency power system remains ready during outages and severe weather events.
Help keep your pool clean, functional, and ready to enjoy with our Pool Equipment Check Service. Our team visually checks pumps, filters, water levels, circulation, and accessible equipment for leaks, unusual noises, warning signs, or other visible concerns, helping identify potential issues before they become costly repairs.
Help keep your landscaping healthy and your irrigation system operating properly while you’re away. Our Irrigation System Check includes a visual review of system operation, sprinkler heads, watering zones, visible leaks, damaged components, and other concerns that could lead to water waste, landscape damage, or unexpected maintenance costs.
When you need reliable property documentation for an insurance claim, our Insurance Documentation Visit provides an on-site visual assessment with detailed, date- and time-stamped photos of the property and affected areas. We document visible conditions and damage to help provide you and your insurance provider with clear supporting information, while helping coordinate access for adjusters or other authorized professionals when required.
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This service provides property documentation only and does not constitute an insurance inspection, appraisal, or coverage determination.
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Storm & Emergency ServicesÂ
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Our Services are
Built for impact
Standardized Operating Procedures (SOP's)
At Riviera Home Watch & Warranty, every service is performed using detailed Standard Operating Procedures (SOPs) to ensure consistency, professionalism, and exceptional quality. Our structured processes guide every inspection, maintenance visit, emergency response, service item and repair project, ensuring each property is cared for to North American standards while providing our clients with reliable service, clear communication, and complete peace of mind.
Detailed Digital Reports
At Riviera Home Watch & Warranty, every inspection is documented through detailed digital reports designed to provide complete transparency and peace of mind. Each report includes date and time-stamped photos, inspection notes, property condition updates, and identified maintenance concerns, allowing owners to clearly understand the current status of their property—even when they are thousands of miles away. Our organized reporting system creates a reliable record of property care, helps identify issues early, and ensures every recommendation and service action is properly documented.
12-Month Repair Warranty Gaurantee
Riviera's 12-Month Warranty Program provides added confidence by standing behind the quality of repairs managed through our approved contractor network. If a covered repair experiences a workmanship or material-related issue within 12 months of completion, Riviera will coordinate the corrective work at no additional cost, ensuring your property continues to meet our commitment to quality, reliability, and North American standards.
North American Standards of Service, Communication & Repairs
At Riviera Home Watch & Warranty, we bring the professionalism, organization, and quality expectations of North American property management to the Riviera Maya. Our services are built around clear communication, detailed documentation, and structured procedures to ensure every inspection, maintenance recommendation, and repair is handled with care and accountability. We focus on delivering reliable service, transparent updates, and quality workmanship standards that give property owners confidence their investment is being properly protected.